We strive to make our studio a welcoming, safe, warm & positive space for anyone who visits and pride ourselves on giving our clients a personal experience. Here are some FAQ about how we operate...
Yes! We request that all classes are booked and paid for before you come to the studio as we require a complete list of everyone coming into the building for health and safety reasons.
You can book online until 30 minutes before a class starts.
If you are having issues with our booking system please let us know and we can book a class for you or help with technical hitches. We cover the reception area around peak hours.
We have lots of payment options at Training Points. You can pay as you go, invest in class packages or get the most of the studio with a subscription. Discover all the options here.
If you have an account query, please log in to your Training Points account where you can track your e-schedule, visit history, purchases and account details. If you are unable to resolve it online, please email us.
Classes can get fully booked during peak times but it is unusual for someone not to get a place in the class they would like.
In such occasions we have a waiting list for up to three people per class;
If a class is full, add your name to the wait list and an email will be sent to you if a space comes free. If you are then unable to attend, us and we will cancel your booking (our 12-hour cancellation policy does not apply to the wait list).
We also have text message notifications so if you would like to opt in for those just let us know.
You must cancel your booking via your online account. Please note; that we do not accept cancellations by phone or email.
Our cancellation window is 12 hours for classes.
For Personal Training, Treatments & Workshops, the cancellation window is 24 hours (sometimes longer). Please check the terms and conditions on the relevant workshop page.
Whilst we do fully appreciate that late cancellations often happen for reasons beyond your control (illness, weather, British Rail (!), childcare, family or other valid reasons) it is impossible for us to administrate and arbitrate late cancellations or to reallocate spaces. Therefore, all late cancellations are automatically charged without exception. Thank you for understanding.
If you have missed the cancellation deadline, please still “late cancel” so that the teacher knows not to expect you.
It’s natural to sweat in our classes, for hygiene reasons bring your own mat, or towel. Mats are available to use, but only if you bring your own towel or hire a towel at the reception to put over it. Make sure you clean off your mat with the provided spray and cloth to keep is nice and clean for the next student.
Our Studio is located in the Triangle of Crystal Palace,Êoff Westow Hill. Coopers Yard is located in between Iceland and KFH Estate agent. Walk down the slope, we are the white stable with a lovely balcony + a massive old Victorian clock on the building. Buzz the door if it’s not open, give a few minutes to get from the studio or treatment room to come down and let you in.
When you arrive, please check in at the iPad on the front desk by ticking the box next to your name on the class sign in screen.
If it is your first visit, please tell a member of staff so that we can show you around, answer questions and ensure you feel welcome. Note that we have someone at the front desk at peak times only.
If you need more advice or would like a consultation please contact us for a booking slot.
At off peak times the teacher will be able to assist should you need an orientation or help.
Teachers have the right to refuse entry to clients who are late for class so please always arrive 5 minutes before your scheduled class and be aware that if you are late you may not be able to gain access to the centre.
If you are too early you may need to wait to get access.
Training Points Etiquette
To help ensure everyone has the best experience possible at Training Points please honor the following guidelines: